![]() ![]() Phillys Apple store is an expansive silver and glass headquarters of the. Another masterpiece of modern engineering. Thus, the final impression you have is as warm as the first: You’re cared for every step of the way, from cradle to credit card. 5: Apple Walnut Street, Philadelphia, PA. Browse 44 PENNSYLVANIA APPLE STORES jobs from companies (hiring now) with openings. The checkout comes to you: Your new retail friend brings a mobile credit card reader to where you are standing and completes the transaction on the spot. Ah, but it’s not so evil at the Apple Store. mall directory and map at Christiana Mall to find your favorite stores. Now, it’s time to pay-and to endure the necessary evil of the exit experience. Get Apple Walnut Street can be contacted at (215) 861-6400. ![]() The dreaded ‘‘suggestive selling’’? Now it’s hardly dreaded it’s even welcome-because the suggestions are anticipatory, they predict what you want before you would know it yourself.When you finally go home, the marketing emails you receive from Apple will be for the kinds of products and services you are actually interested in, because your personal preferences are updated while you visit. I called Easy Computers & iPhone repairs and brought the phone back in and the screen was replaced. Apple Walnut Street at 1607 Walnut Street, Philadelphia, PA 19103. ![]() Additional ‘‘one to one’’ training for $99? Sign me up! 2427 Aramingo Ave Philadelphia, PA 19125 21 ( 284 Reviews ) Front Wireless. ![]() Electronics Store Near Me in Philadelphia, PA. Our Specialists will answer your questions and get you set up. Extended warrantees no longer feel like obvious rip-off bait but like solid investments. Visit the Apple Store to shop for iPhone, Mac, Apple Watch, iPad and more. And how add-on sales are increased when the level of trust is this high. Imagine the extent to which product returns are reduced when competent customer service reps-true professionals-help you, the customer, by diplomatically challenging your preconceived, or dimly conceived, purchasing methodology until it truly matches your specific needs. Ultimately this counterintuitive approach is highly profitable. But this doesn’t harm Apple’s bottom line. One of the more paradoxical aspects of the Apple Store experience is when this close listening leads to a store employee asking if a different item-even a less expensive one-might actually fit you better than the one you originally had in mind. The relationship may just have started, but it seems solid and sincere, centered on you the customer, a source of comfort rather than technology induced (Unfortunately, the streamlined design and unusually open layout of Apple Stores does make them appealing for break-ins and holdups as well.)Īsked such probing follow-up questions as you’re moved closer to your actual purchase, you feel heard, known, and understood. Incidentally, if you’re there to pilfer, not purchase (I know you’re not, but it happens), this employee will likely pick up on that as well this kind of prescreening makes theft in Apple Stores less likely. This type of close listening is a key to anticipating a customer’s needs and desires. This employee predominantly listens to you, figures out what you’re there for, and personally guides you in the right direction. Whether or not you make use of the Apple Store app, the in-store anticipatory customer service starts almost immediately upon entering, delivered by a technologically knowledgeable Apple representative who has the requisite passion for both computing and customer service excellence. Home Products Restaurants Cars Grocery Weekly Ads Online Stores. Then it gets even more personal.Įmployees often make a point of ensuring that the arriving customer’s name is used without the customer having to reintroduce himself, even by employees who were out of earshot of the initial welcoming of the customer: The first Apple employee who greets the customer discreetly passes along descriptive details, such as articles of clothing, allowing other employees along the line to give a by-name greeting to the incoming customer. Apple in Philadelphia, Pennsylvania: complete list of store locations, hours, holiday hours, phone numbers, and services. For customers, the app eliminates wait times and promises undivided attention, something hard to find elsewhere in retail. For the company, the benefit is level scheduling of demand, a Lean process principle. All rights reserved.The results are benefits for customer and company alike. ![]()
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